The Coordinator, Renal Department is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.
Triage incoming telephone calls appropriately taking independent action where possible
Proficiently create, monitor and manage appointment schedules in NTP making adjustments as needed for planned/unplanned absences or conflicting obligations
Schedule new and follow-up patients proficiently advising patients of insurance requirements and referral process.
Support activities such as wait list, daily notification of available appts to Clinic, confirmation calls, no-show/cancelled pts letters and other creative ideas to maintain patient volume.
Manage process of bumped and recall patients sending appointment changes and notifications to patients when needed.
Maintain and support an accurate and efficient system to proactively communicate with patients and providers the referral requirements before visit.
Attend sessions on referral verification requirements when offered by various insurance carriers.
Schedule and take minutes at monthly department meetings.
Assist in the development, coordination and promotion of mental health programs
Prepare and review payroll information for accuracy and manager approval.
Compiles and distributes monthly productivity reports to providers having managers input before distribution.
Assists with the completion of documentation related to quality assurance requirements for Clinic and external agencies (monthly metrics)
Weekly review, communication and correction of un-submitted bills within the department.
Create and maintain files of pertinent information within office
Assist with the process of credentialing for 3rd party payors
Maintains material such as CV’s and general professional correspondence as needed.
Provide cross coverage support to other medical offices within the Clinic
Other duties as assigned by the Practice Mgr, Director and Associate Director of the Unit.
Work collaboratively with other members of Kidney and Hypertension Section and Clinic to ensure patient satisfaction
Assist in cross coverage of other areas as delegated
Maintain a professional and discreet manner at all times when responding to patients, visitors, and co-workers
Demonstrate commitment to customer service for internal and external customers
Demonstrate ability to be punctual and maintain excellent attendance record.
Manage time efficiently.
Demonstrate ability to exercise good judgment and take initiative.
Maintain confidentiality of all patient related demographic and medical information in adherence with HIPAA policy.
Adhere to State, Federal, and institutional safety guidelines including OSHA, and DPH.
Lead and support efforts to comply with managers’ responsibility to report and investigate work related accidents, implementing preventative safeguards as necessary.
Be knowledgeable about emergency procedures.
Support security awareness.
Associates degree in a related field or equivalent work experience; Bachelor’s degree preferred.
Certificate from a business school or program (preferred)
At least 1-2 year’s experience in medical office/reception setting or other customer service oriented position.
Experience with windows operating systems & Microsoft office
Experience with automated medical record and registration/scheduling systems preferred