Joslin Diabetes Center

Coordinator (Renal Department)

3 months ago
Job ID
# Positions
Hidden (2597)


The Coordinator, Renal Department is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.


  • Triage incoming telephone calls appropriately taking independent action where possible
  • Proficiently create, monitor and manage appointment schedules in NTP making adjustments as needed for planned/unplanned absences or conflicting obligations
  • Schedule new and follow-up patients proficiently advising patients of insurance requirements and referral process.
  • Support activities such as wait list, daily notification of available appts to Clinic, confirmation calls, no-show/cancelled pts letters and other creative ideas to maintain patient volume.
  • Manage process of bumped and recall patients sending appointment changes and notifications to patients when needed.
  • Maintain and support an accurate and efficient system to proactively communicate with patients and providers the referral requirements before visit.  
  • Attend sessions on referral verification requirements when offered by various insurance carriers.
  • Schedule and take minutes at monthly department meetings.
  • Assist in the development, coordination and promotion of mental health programs
  • Prepare and review payroll information for accuracy and manager approval.
  • Compiles and distributes monthly productivity reports to providers having managers input before distribution.
  • Assists with the completion of documentation related to quality assurance requirements for Clinic and external agencies (monthly metrics)
  • Weekly review, communication and correction of un-submitted bills within the department.
  • Create and maintain files of pertinent information within office
  • Assist with the process of credentialing for 3rd party payors
  • Maintains material such as CV’s and general professional correspondence as needed.
  • Provide cross coverage support to other medical offices within the Clinic
  • Other duties as assigned by the Practice Mgr, Director and Associate Director of the Unit.
  • Work collaboratively with other members of Kidney and Hypertension Section and Clinic to ensure patient satisfaction
  • Assist in cross coverage of other areas as delegated
  • Maintain a professional and discreet manner at all times when responding to patients, visitors, and co-workers
  • Demonstrate commitment to customer service for internal and external customers
  • Demonstrate ability to be punctual and maintain excellent attendance record.
  • Manage time efficiently.
  • Demonstrate ability to exercise good judgment and take initiative.
  • Maintain confidentiality of all patient related demographic and medical information in adherence with HIPAA policy.
  • Adhere to State, Federal, and institutional safety guidelines including OSHA, and DPH.
  • Lead and support efforts to comply with managers’ responsibility to report and investigate work related accidents, implementing preventative safeguards as necessary.
  • Be knowledgeable about emergency procedures.
  • Support security awareness.


  • Associates degree in a related field or equivalent work experience; Bachelor’s degree preferred.
  • Certificate from a business school or program (preferred)
  • At least 1-2 year’s experience in medical office/reception setting or other customer service oriented position.
  • Experience with windows operating systems & Microsoft office
  • Experience with automated medical record and registration/scheduling systems preferred
  • Fluency in Spanish preferred, not required.





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