Joslin Diabetes Center

Application Systems Analyst II: IT (Clinical EHR and Practice Management Application)

2 weeks ago
Job ID
# Positions


The Application Systems Analyst II is responsible for the administration, configuration, front-line support and project management of mission-critical ambulatory clinical and practice management applications and programs of service.


In this key role, you will also responsible for end user training and promoting technology adoption throughout the user community.


  • Contributing member of the Information Technology Team, and works in an ongoing capacity to further the usage and adoption of software.  Makes recommendations for workflow improvements based on knowledge of software and Joslin ambulatory clinical and practice operations 
  • Manages projects using standard project management tools and methodology
  • Assumes responsibility for supporting, documenting, and/or extending functionality during and post implementation
  • Contributes to roadmap planning and execution for clinical and practice management applications and related “add-on” software components, and their relevant upgrades, backups, and other system administrator activities
  • Assists in identifying and recommending best practices for business analysis, training, and end user support functions
  • Identifies and resolves issues, and facilitates appropriate escalation for timely resolution
  • Generates ideas for possible enhancements; understands user requirements and business impacts, and translates them to functional requirements
  • Assesses, analyzes, and documents current and new workflows and identifies impacts to system design decisions and operational processes
  • Develops and executes test plans, and facilitates user acceptance testing; helps to establish consensus on success factors, including but not limited to reliability, ease-of-use, maintainability, and performance constraints
  • Collaborates with vendor support personnel to research and resolve vendor product issues
  • Administers user accounts, permissions, and other activities related to on-boarding or maintaining user security profiles
  • Conducts training classes in classroom, lecture hall, one-on-one, and other applicable settings; creates and maintains appropriate training agendas, guides, job aides, and other documentation



  • Bachelor's Degree in Business, IT, Healthcare, or related field
  • ITIL training or certification desired
  • EHR Vendor Certification/Training strongly preferred
  • 5 years of ambulatory clinical and practice management system administration and support experience

  • 3-5 years workflow design and end user application training

  • Strong knowledge of ambulatory clinical and practice management workflows; Ambulatory healthcare IT experience desired

  • End user support management experience, preferably in a healthcare setting
  • Demonstrated commitment to delivery of exemplary, high quality customer service
  • Ability to communicate clearly and collaboratively regarding deliverables, barriers to success, and opportunities for workflow improvement
  • Strong professional persona with exemplary presentation and written/oral communication skills
  • Demonstrated ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization, including both technical and non-technical personnel
  • Ability to effectively conduct meetings, both formal and informal
  • Must possess basic teaching skills
  • Analytical thinker with strong problem solving skills and the ability to translate non-technical requests into a technical solution
  • Requires minimal direction from leadership, and possesses the desire to learn new skills and the ability to learn quickly
  • Demonstrated ability to multi-task and prioritize tasks with an appreciation for critical paths and deadlines
  • Team player with the desire to deliver results on time
  • Well organized, self-motivated, and follows through
  • Must be flexible, versatile, adaptable
  • Demonstrates a positive can-do attitude, strong work ethic, and accountability to team members
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Local travel may be required to support remote campuses
  • As projects and priorities dictate, must be available to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary



Joslin Diabetes Center is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other status protected by law.


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