Joslin Diabetes Center

Centralized Appointment Scheduler (Clinic)

Location US-MA-Boston
Posted Date 3 weeks ago(1/30/2018 4:53 PM)
Job ID
# Positions


The Centralized Appointment Scheduler is responsible for functions associated with initial patient access to clinic. 


In this role you will:

  • Collect demographic information for new and established patients and load it into an automated registration/scheduling system. 
  • Gather medical information utilizing intake format for electronic medical record. 
  • Provide estimates to Self-pay patients regarding cost of services.
  • Forward charity care applications to patients. 


Requires ability to multi-task, exceptional flexibility to adjust to fluctuating call volumes, professionalism and the highest standards of customer service to interact with patients and all levels of staff within the Clinic.  Must be knowledgeable about referral requirements.  


Hours are 8:30am-5:00pm (Monday-Friday)



  • Completes registration using automated scheduling system
  • Utilize automated scheduling system for many types of appointments
  • Completes intake form using the electronic medical record system
  • Advise patient of possible financial obligation and insurance requirements
  • Provide general information about the clinic and its services
  • Retrieves calls from cancellation, PCP and new patient confirmation line
  • Completes confirmation calls
  • Enters incoming managed care referral
  • Other duties as assigned by Supervisor


  • Accredited business school or certificate program
  • Minimum of 2 year’s experience in a medical office setting
  • Knowledge of  computer and automated registration/scheduling systems
  • Knowledge of managed care and insurance requirements
  • Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
  • Strong ability to multi-task while also maintaining professional demeanor
  • Demonstrated skills include exceptional customer service, team building and problem solving





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