Joslin Diabetes Center

  • Medical Office Coordinator/Medical Assistant (Pediatrics)

    Location US-MA-Boston
    Posted Date 2 months ago(4/4/2018 4:51 PM)
    Job ID
    # Positions
  • Overview

    The Medical Office Coordinator/Medical Assistant (Pediatrics Unit) will provide support to physicians and staff in the areas of front desk responsibilities, medical office responsibilities, initiating patient intake, and prescription assisting in a busy ambulatory setting.

    You will ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.


     Front Desk & Medical Office Responsibilities

    • Arranges scheduling of appointments: e.g., follow-up MD appointments, education and consultation
    • Schedules all outside appointments, consults and tests  
    • Efficiently schedules ancillary diagnostic and consultative appointments as requested
    • Effectively manages the flow of medical information internally and externally
    • Patiently acts as liaison between patient and health care providers and external patient related providers
    • Accurately follows guidelines to triage all incoming calls taking independent action where possible
    • Answers all phones calls using name, with professionalism, kindness, patience.  Takes clear, concise and complete phone messages with accurate tel #’s.    Gives patient expectation and ask “is that ok?”  Enters all information into NextGen. 
    • Accurately enters information into automated registration and scheduling system
    • Participates in issue-specific groups upon assignment.   Reports back any issues that affect or require a team decision.
    • Reviews faxes and process appropriately, completing as much as you can before passing onto provider
    • Sorts and processes mail and patient letters
    • Completes all jobs in work tray
    • Completes all letter requisitions before sending to provider
    • Performs other functions and duties to support the practice

    Patient intake Responsibilities

    • Cleans and prepares exam rooms for next patient prior to bringing patient in room
    • Greets patient by name and escorts to exam room; identifies self and explains role during visit
    • Interviews patient for medication history ensuring accuracy of medications and doses. Records if patient takes insulin, O.H.A. or is diet-controlled
    • Asks patient if prescriptions are needed for this visit, indicate in NextGen
    • Obtains height by inches/cm, weight, by pounds and kg, blood pressure/pulse, waist measurement and temperature if c/o illness; Assists patient with undressing
    • Performs POCAIC finger sticks and orders lab work as directed by physician
    • Recognizes low blood sugars below and administers standard treatment according to Clinic protocol


    Prescriptionist Responsibilities

    • Picks up and processes fax prescription requests multiple times
    • Checks daily coverage for absent providers
    • Checks voicemail multiple times daily; Calls patient if message on voicemail is not clear
    • Calls in prescriptions following protocol, including hard copies to pharmacy
    • Faxes or mails hard copy to patient or mail order companies
    • Follows appointment protocol; notifying Section Head or Practice Manager if patient refuses to schedule appointment
    • Checks to-do box multiple times daily
    • Outstanding to-do’s (24+hrs) should be followed up with provider, or send to MOD if out. Notify Section Head or Practice Mgr if MD is not responding



    • Associates degree in a related field or equivalent work experience, Certificate from a business school or program
    • 2+ years experience in medical office/reception setting or other customer service oriented position
    • Experience with automated medical record and registration/scheduling systems preferred
    • Experience with Microsoft Office
    • Excellent customer service skills



    Joslin Diabetes Center is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other status protected by law.


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