Joslin Diabetes Center

  • Ophthalmic Clinical Support Coordinator

    Location US-MA-Boston
    Posted Date 5 months ago(5 months ago)
    Job ID
    # Positions
  • Overview

    The Ophthalmic Clinical Support Coordinator assists the ophthalmologists and clinical assistants to facilitate patient flow in the Beetham Eye Institute. S/he will also provide support to Advanced Diagnostic Imaging Center and may assist the ophthalmologists in various minor surgical procedures including laser treatments.


    • Clinical space management
      • Work with CAs to ensure all rooms are stocked
      • Coordinating MD placement in rooms on busy days
    • Daily clinical management
      • Problem solving for MDs and techs when issues arise, including NextGen problems, computer problems ,instrument problems, scheduling issues, and problems with patients
      • Working with Tech Supervisor to ensure smooth clinic operation
      • Teaching and coaching Medical Assistants in their duties
      • Continuously finding new ways to maximize space and improve efficiency
      • Maintaining clinic logs
    • Point person for injectable drugs
      • Manage all patients receiving injectable drugs (our major procedure at the BEI) and their insurance
      • Run and coordinate all injection clinics with Tech Supervisor
      • Maintain injection drug stocks
      • Working with the MEEI to ensure all records are kept and reporting to the necessary parties
      • Working with Ophthalmologist in clinic, starting patients when S/he is without a fellow
    • Supply management
      • Ensuring the clinic is well stocked with supplies
      • Inventory Management
      • Getting MDs and techs supplies when they request/ getting new supplies we do not normally stock
      • Ordering supplies on Lawson database, from the MEEI pharmacy
    • Everseat point person
      • Posting and managing Everseat online appointments
      • Working with Adult Diabetes staff  to improve Everseat implementation
    • Interacting with vendors
      • Point person for drug vendors including injectable drug vendors
      • Acting as a liaison between drug vendors and MDs, ensuring we can get all the tools and samples we need while minimizing wasted MD time
    • Clerical work
      • Making signs
      • Changing documents and forms, keeping them up to date
    • BEI patient portal representative
      • Patient portal expert at the BEI
      • Working with the front desk staff to ensure patients sign up for the portal
      • Assessing patient portal problems
    • Clinical compliance
      • Ensuring (with Safety officer) that the clinic is compliant for JC walkthroughs
      • Ensuring the clinic is compliant for all MEEI walkthroughs, both clinical and pharmacy
    • Front desk skills
      • Can check people out during busy days



    • Associates Degree
    • Minimum 2 years of experience in a medical setting is preferred
    • Good communication skills are required.
    • Ability to use keyboard/PC.
    • Ability to perform effectively under conditions of fluctuating workload and assignments based on changing needs of the BEI
    • May be required to assist patients in wheelchairs.
    • Must be sensitive and alert to medical emergencies such as low blood sugar reactions.


    Joslin Diabetes Center is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability status, protected veteran status or any other status protected by law.


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