Joslin Diabetes Center

  • IT Project Manager

    Location US-MA-Boston
    Posted Date 2 weeks ago(7/3/2018 4:02 PM)
    Job ID
    # Positions
  • Overview

    The IT Project Manager is responsible for the successful planning, design, execution, monitoring, controlling, and closure of information technology initiatives that support the strategic objectives of Joslin Diabetes Center. 


    S/He engages in project and business relationship management, driving and organizing work and communications with executive sponsors, business owners, vendors, and all other internal and external project contributors/stakeholders as needed to plan, initiate, deliver, and successfully conclude projects on time and within budget. Also, responsible for support and training of Joslin custom and vendor technology solutions and programs of service, and for promoting technology adoption throughout the Joslin user community.  S/He acts as a liaison between the Joslin user community and Information Technology, as well as vendors providing IT-related product and project management services. 


    • Leads others in supporting and executing strategic, tactical, and operational initiatives that support Joslin’s mission and organizational goals
    • Coaches, mentors, motivates, and inspires junior team members
    • Contributing member of the Information Technology Team, and works in an ongoing capacity to further the usage and adoption of software and programs of service
    • Demonstrates commitment to delivery of exemplary, high quality customer service
    • Manages multiple large, enterprise-wide projects using standard project management tools and methodology
    • Provides project leadership that inspires accountability and a shared purpose within the project team
    • Acts as an advocate for change with a customer experience focus which may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment
    • Leads project meetings with appropriate content related to project progress, risks/issues & impacts, mitigations and any other items that require decisions and action
    • Maintains all project artifacts (including charter, project plan/WBS, decision log, risks/issues, executive summary/status report, agendas/minutes, RACI support document) and distributes as needed to project team and all stakeholders on a timely basis
    • Conducts project lessons learned/after action session(s) and creates a recommendations report that identifies successful and unsuccessful project elements to promote continual process improvement
    • Contributes to roadmap planning and execution for applications and  related “add-on” software components, and their relevant upgrades, backups, and other system administrator activities
    • Assumes responsibility for supporting, documenting, and/or extending functionality during and post implementation
    • Recommends design and workflow improvements based on knowledge of software and Joslin clinic, practice, and research operations 
    • Works with user communities to develop and prioritize detailed requirements for approved application projects and enhancements, and communicates requirements to team members and/or vendor partners; communicates clearly and collaboratively regarding deliverables, barriers to success, and opportunities for design and workflow improvement
    • Understands user requirements and business impacts, and translates them to functional requirements
    • Leads feasibility studies, including testing effort estimation, for proposed projects and enhancements
    • Assesses, analyzes, and documents current and new workflows and business processes, identifies impacts to system design decisions and operational processes, and helps drive process improvement
    • Recommends best practices for project management, business analysis, training, and end user support functions, and generates ideas for possible enhancements
    • Identifies and resolves issues, and facilitates appropriate escalation for timely resolution
    • Updates applications as requested and prioritized by various departments and governance committees within the institution to provide minor enhancements and bug fixes
    • Develops and executes test plans, and leads user acceptance testing; establishes consensus on success factors, including but not limited to reliability, ease-of-use, maintainability, and performance constraints
    • Conducts training in classroom, lecture hall, one-on-one, and other applicable settings; creates and maintains appropriate training agendas, guides, job aides, and other documentation
    • Collaborates with vendor, contractors, and other support personnel to administer system, and research and resolve vendor product issues
    • Ensures confidentiality, integrity, availability, reliability, security, and performance of applications, data, and hardware; assumes responsibility for applications operations, and accountability for any action taken on the application installation through configuration, security and user permissions, upgrades and backups
    • Continually learns new programs, techniques and technologies, and applies this learning to assigned tasks.
    • Other duties as assigned


    • Bachelor’s degree in Business, IT, Healthcare, or related field, or equivalent experience
    • Masters’ degree preferred
    • 6+ years project management in a healthcare organization managing all aspects of project development and execution
    • 6+ years healthcare IT end user support and training, preferably in an ambulatory setting
    • Project Management Professional (PMP) certification 
    • ITIL training or certification preferred
    • Infor Lawson Financials & Supply Chain certification/training preferred
    • Cerner Ambulatory EHR & Practice Management certification/training preferred
    • Comprehensive knowledge of clinical, financial, and/or enterprise healthcare information systems and related workflows
    • Builds and fosters empathetic, collaborative, and positive business relationships - understands the customer’s needs, and ensures the customer feels heard
    • Able to apply global vision and strategic thinking to decision-making, and planning and execution of tactical and operational tasks
    • Expertise in quickly assimilating new technologies and adapting them to align with Joslin’s organizational goals, objectives, and mission
    • Expertise in leading and successfully implementing projects involving in-house custom development, reporting and analytics, interfaces and data exchanges, and vendor software solutions
    • Knowledge of SDLC, Agile and other software development methodologies
    • Expert understanding and execution of Project Management Body of Knowledge (PMBOK) Discipline (integration, scope, time, quality, human resources, communications, risk management, procurement) and project life cycle
    • Proficient in Microsoft Office Suite (Microsoft Word, Excel, PowerPoint, Visio, MS Project)

    Joslin Diabetes Center is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other status protected by law.



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