The New Patient Coordinator is responsible for providing patients with an excellent experience in obtaining access to the Joslin clinics. The New Patient Coordinator will have interactions with patients and their families, physicians, physician office personnel and others in obtaining and recording the information necessary for effective scheduling and accurate registration while maintaining a focus on excellent customer service and patient confidentiality.  

Schedule for this role will be 8:30am-5:00pm (Monday-Friday)

After initial training/orientation onsite, the role has hybrid option available.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

• Completes registration by verifying patient demographic, insurance, and primary care physician information. Utilizes automated eligibility system integrated into scheduling software, and external payer websites when applicable to confirm patients active insurance status.
• Completes new patient intake form using the electronic medical record system to capture all pertinent clinical information for new patient visits and appropriately triages patients based on intake results and triage algorithm.
• Advises patient of possible financial obligations, referrals, or authorizations needed prior to their visit.
• Coordinates with the patients referring practice to obtain necessary medical records and ensuring they are available for the clinician in the EMR prior to the patient’s appointment.
• Assists with administrative assignments related to the centralized appointment office that requires patient outreach to increase template utilization and decrease patient waitlist volume, and supports patients for all scheduling needs.
• Responsible for the accuracy of virtual and onsite scheduling.
• Responds to all internal and external appointment requests within a timely manner.
• Provides general information about the clinic and its services and programs.
• Other duties as assigned

• Associate degree or equivalent relevant experience
• Minimum of 2 year experience in insurance, managed care, private physician’s office practice, or hospital registration setting
• Knowledge of personal computer and automated registration/scheduling systems.
• Proven customer support experience, with the ability to demonstrate excellent communication and presentation skills.
• Thorough knowledge and understanding of health care delivery systems with special emphasis on the referral management process for managed care providers.
• Knowledge of managed care and insurance requirements.
• Strong ability to multi-task while also maintaining professional demeanor.
• Demonstrated skills include exceptional customer service, strong organizational and problem solving.