The Joslin Care Coordinator (Medical Assistant/Phlebotomist) assists patients, providers and staff in a courteous and professional manner throughout the patient’s visit.

Hours are Monday-Friday, 8:30-5:00.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

• Maintains a clean and safe work area/exam room at all times
• Cleans and prepares exam rooms for patient/family
• Monitors activity and initiate patient care dependent on cues from system flow.
• Greet patients by name (HIPAA compliant); identify self and explain your role
• Escorts patient/family to exam room and or other designated areas throughout the clinic
• Initiates patient intake process
• Properly identify patient (verify name, DOB) and label all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check.
• Interviews and performs medication reconciliation for new patients/families (diabetes and non-diabetes medication) ensuring accuracy of doses. Updates any patient concerns and or medication changes as necessary and alerts provider to such changes and or concerns.
• Updates pharmacy information
• Updates primary care physician information
• Records patient history and dates of required health information but not limited to: flu vaccine, last dated mammogram, and last dated colonoscopy.
• Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.
• Perform finger sticks and phlebotomy and collect appropriate specimens
• Required to float to the Pediatric departments when needed
• Required to perform phlebotomy on pediatric patients
• Communicate with the providers and team of any patient whose vital signs, blood sugars and/or patient symptoms that are not within normal values.
• Appropriately Label(first and last name and date of birth) and download patient meters/pumps and print reports whenever needed
• Assist with updating patient’s medication and pharmacy information as requested
• Perform data entry efficiently in patient system and LIS
• Assist patients with getting ready for provider visit as needed
• Provide mobile phlebotomy assistance in other areas of clinic as needed
• Recognize low blood glucose and administer treatment according to clinic protocol and medical provider
• Notify team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.
• Initiate 1903 call whenever needed
• Assist in training new personnel in the Clinic as appropriate
• Clean and restock Central Work , Units and exam rooms as needed
• Assist providers and patients with scheduling of appointments when appropriate
• Abide by Joslin Diabetes Center policies and procedures
• Other duties as assigned.

• High School diploma
• Graduate of an accredited medical assistant or phlebotomy program or equivalent training and or experience
• Minimum 1 year of phlebotomy/medical assistant experience preferred
• Cardio Pulmonary Resuscitation (CPR) -American Heart Association (AHA)- certified preferred
• American Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferred
• Registered Medical Assistant (RMA) or Certification in Medical Assisting (CMA) - must have passed an exam through one of the following organizations preferred:
  • American Association for Medical Assistants (AAMA)
  • American Medical Technologists (AMT)
  • National Healthcare Association (NHA)
  • National Center for Competency Testing (NCCT)
  • New England Association of Schools and Colleges (NEASC)
• Proficient computer skills
• Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff
• Stellar customer service
• Ability to function in fast paced, diversified work environment
• Excellent communication skills